Complete IT Management

TotalCare: Comprehensive IT Management the way you’ve never seen before

TotalCare is designed to be the fastest, most effective IT solution imaginable, whether we’re fully managing your infrastructure overall or we’re working in conjunction with your in-house staff.

An effective IT management solution requires three diverse skill sets: A strategic visionary, a high-level technical administrator (proactive), and a user support expert (reactive). We provide all three. TotalCare is a combination all of the disciplines an IT department should be responsible for, that is delivered through a consistent, focused and dedicated team divided by key responsibilities, and backed by human-driven processes and systems to make sure nothing falls through the cracks.

TotalCare disciplines include:

User & System Support
High level productivity is possible only when the system is functional and the users know how to use it. Our network and user support focuses on two primary objectives: 1) to keep your staff working at the highest possible level and 2) to exceed all expectations in the client service experience.

System Administration
Managing your system means more than just fixing what is broken. Our System Administration processes focus on ensuring that nothing breaks. Our 24/7 monitoring system generates immediate alerts for critical system issues that allow us to take action before the problem impacts your employees and your business.

Strategic Planning – The Blueprint
Surprises are rarely a good thing with technology. The Blueprint, our quarterly, 8-part, documented technology planning process, removes the element of surprise and brings a unified vision to managing your business technology.

Vendor Management
Organizations work with an increasing variety of technology-related vendors, but those vendors tend to deflect blame, point fingers and refuse to work as a cohesive technology team. As your IT partner, we communicate with all of your technology vendors and we manage those gaps in communication and responsibility on your behalf.

Business Continuity – TotalRescue
Data loss is nearly inevitable, varying only in degrees of severity and scale.  And so, the question is, how do you get data back and keep working?  TotalRescue is a hybrid on-site/off-site cloud backup solution that ensures business continuity for all types of data loss.

Compliance Management
We remove the mysteries of compliance requirements by providing customized management of IT reporting and auditing to help meet common regulatory standards such as HIPAA, PCI, SOX, etc.