CustomCare – Your IT Department’s Secret Weapon
Many organizations have a significant need for internal IT staffing. With our CustomCare approach, we provide your IT team with a secret weapon designed to fill gaps, offload non-core responsibilities, provide redundancy, and offer key tool sets. Greystone can elegantly and humbly compliment your in-house solution providing any part of a full spectrum of services.
User & Help Desk Support
High level productivity is possible only when the system is functional and the users know how to use it. We focus on supporting your users while you focus on driving the IT vision. We work with two primary objectives: 1) To keep your staff working at the highest possible level and 2) to exceed all expectations in the client service experience.
Monitoring & Maintenance
Our 24/7 monitoring system generates immediate alerts for critical system issues with multi-level notification management that integrates with your team and processes.
Strategic Planning – The Blueprint
The Blueprint, our quarterly, 8-part, documented technology planning process, can easily be molded to guide your team through the process of creating, supplementing, or updating your IT plan.
We provide supplemental staffing in the cases of absence, skill set needs, or by simply providing additional resources for both short and long term scenarios.
We manage IT infrastructure allowing you to focus on the solutions that the infrastructure supports.
Remote Office Management
We act as an extension of your HQ’s IT department when you have a remote office that needs local support & management.
Business Continuity – TotalRescue
TotalRescue is a hybrid on-site/off-site cloud backup solution that ensures robust backup and business continuity for all data loss scenarios.
We provide customized management of IT reporting and auditing to help meet common regulatory standards such as HIPAA, PCI, SOX, etc.